Legal

Terms of Service

Last updated August 23, 2026

These Terms govern your use of VANA's website and the AI Receptionist. By using the service, you agree to them.

VANA is not yet operated by a formally incorporated legal entity — this section will be updated with that entity's name once formation is complete: [ENTITY NAME — PLACEHOLDER].

The service

The AI Receptionist is a phone-based AI voice agent that answers calls to a business phone number, can place outbound calls to leads you connect, and is configured using information about your business.

Accounts & security

  • You're responsible for maintaining the confidentiality of your password, and for all activity under your account.
  • You may sign in with a password or with Google, and may enable two-factor authentication for additional security — we recommend doing so.
  • Notify us immediately if you suspect unauthorized access to your account.

Subscriptions & billing

  • The AI Receptionist is offered on a subscription basis that includes a set number of call credits per billing period; credits used beyond that allowance are billed as overage at the per-credit rate shown for your plan.
  • Subscriptions renew automatically until cancelled. You can cancel anytime; access continues through the end of the current billing period.
  • Payments are processed by Stripe. Taxes may apply based on your location.
  • Except where required by law, payments are non-refundable.

License

We grant you a personal, non-transferable license to use the AI Receptionist for the duration of your subscription. Team and enterprise terms are provided separately.

Outbound calling & lead data

If you connect a CRM or ad account, upload a list, or otherwise direct your AI Receptionist to call a phone number, you are solely responsible for having the legal right to make that call. Depending on your jurisdiction and the nature of the call, this may require, among other things:

  • Prior express written consent, an existing business relationship, or another valid legal basis under the Telephone Consumer Protection Act (TCPA) and comparable state laws;
  • Compliance with National and state Do Not Call registries;
  • Compliance with call-recording and AI-disclosure laws in the jurisdictions where your calls originate or are received, including obtaining consent from all parties where required.

VANA provides the calling infrastructure and AI agent as a tool — we do not verify that you have the necessary consent for any number you connect or upload, and we are not responsible for your compliance with these laws. You agree to indemnify VANA against claims arising from calls placed at your direction without the required legal basis.

AI-generated content

Your AI Receptionist's call scripts and in-call responses are generated by AI models based on the business information you provide. They may be incomplete or inaccurate. You are responsible for reviewing your agent's configuration and for any consequences of its calls, including what it says to callers.

Call recording & processing

Calls handled by your AI Receptionist are processed by third-party voice and language providers as described in our Privacy Policy, and we retain call metadata and an AI-generated summary of each call. By using the AI Receptionist, you consent to this processing on your own calls, and you represent that you have obtained any consent required from other parties to your calls under applicable law.

Acceptable use

  • Don't reverse engineer, resell, or abuse the service.
  • Don't use the service for unlawful purposes, harassment, robocalling in violation of applicable law, or to violate others' rights.
  • Don't attempt to circumvent licensing, usage limits, or call-credit allowances.

Disclaimers

The AI Receptionist provides automated communications and is not a substitute for professional or human judgment. The service is provided "as is" without warranties of any kind to the maximum extent permitted by law.

Limitation of liability

To the maximum extent permitted by law, VANA is not liable for indirect, incidental, or consequential damages, and our total liability is limited to the amount you paid in the prior 12 months.

Termination

You may stop using the service at any time. We may suspend or terminate access for breach of these Terms, including use of the AI Receptionist to place calls without the required legal basis.

Governing law

[GOVERNING LAW / JURISDICTION — PLACEHOLDER, to be set once VANA is formally incorporated.]

Changes

We may update these Terms; continued use after changes constitutes acceptance.

Contact

Questions? Email legal@vana.ai.